Privacy policy

London Pro Tilers respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or use our tiling services.

1. Who We Are

London Pro Tilers provides professional tiling services across London.

Website: londonprotilers.co.uk

For any questions about this Privacy Policy or how your personal information is handled, please contact us using the contact details provided on our website.

2. Information We May Collect

We may collect personal information that you provide directly to us, including:

• Your name

• Telephone number

• Email address

• Property address or postcode

• Details about your tiling project

• Preferred project dates

• Information submitted through our contact or quotation forms

• Any photographs, plans or other information you choose to send us

• Records of communications between you and London Pro Tilers

We may also collect limited technical information when you use our website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Referring website

• Date and time of visits

• Cookie and analytics information

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Prepare and provide quotations

• Arrange site visits

• Communicate with you about your project

• Provide tiling services

• Manage appointments and project schedules

• Maintain business and accounting records

• Improve our website and services

• Protect our website from misuse, fraud or security threats

• Comply with legal, tax and regulatory requirements

We will only use your personal information where we have a lawful reason to do so.

Depending on the circumstances, this may include processing your information because:

• It is necessary to take steps at your request before entering into a contract

• It is necessary to perform a contract with you

• We have a legitimate business interest in responding to enquiries and operating our business

• We must comply with a legal obligation

• You have provided consent where consent is required

4. Quotations and Contact Forms

When you submit a quotation or contact form through our website, we may collect information such as your name, telephone number, email address, postcode and details about your project.

We use this information solely to assess your enquiry, contact you and provide the services you have requested.

Submitting an enquiry does not automatically subscribe you to marketing communications.

5. Cookies

Our website may use cookies and similar technologies to ensure the website functions correctly, understand how visitors use the website and improve its performance.

Some cookies are strictly necessary for the operation of the website.

Where required, non-essential cookies such as analytics, advertising or tracking cookies will only be used after you have provided the appropriate consent.

You can manage or withdraw your cookie preferences through the cookie controls available on the website.

6. Website Analytics

We may use analytics services to understand how visitors interact with our website.

These services may collect information such as your device type, browser, approximate location, pages viewed and how you arrived at the website.

Analytics information helps us understand website performance and improve the user experience.

Where consent is legally required for analytics technologies, they will not be activated until consent has been provided.

7. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

• Website hosting providers

• Email service providers

• Website and IT support providers

• Accountants or professional advisers

• Contractors or suppliers involved in delivering a project

• Analytics or website security providers

• Government authorities where required by law

Where third parties process personal information on our behalf, we expect them to protect that information appropriately and use it only for the agreed purpose.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Enquiry and quotation information may be retained for a reasonable period so that we can respond to follow-up questions or future project enquiries.

Information relating to completed work, invoices and financial records may be retained for longer where required for accounting, tax, legal or business record-keeping purposes.

When information is no longer required, it will be deleted or securely disposed of.

10. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information

• Ask us to restrict how your information is used

• Object to certain uses of your personal information

• Request transfer of your information where applicable

• Withdraw consent where processing is based on consent

These rights are subject to certain legal exceptions.

To exercise any of these rights, please contact us through the details available on our website.

11. Marketing Communications

We will not send you marketing emails or text messages without an appropriate lawful basis.

Where marketing is based on your consent, you may withdraw that consent at any time.

Service-related communications concerning an enquiry, quotation, appointment or ongoing project are not considered marketing communications.

12. Third-Party Websites

Our website may contain links to external websites.

London Pro Tilers is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. International Data Transfers

Some service providers used to operate our website or business may process information outside the United Kingdom.

Where this occurs, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable UK data protection law.

14. Children’s Privacy

Our services are not directed at children and we do not knowingly collect personal information from children through our website.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO).

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or business practices.

The latest version will always be published on this page together with the date it was last updated.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact London Pro Tilers through the contact details provided on:

londonprotilers.co.uk